Refund policy

1. Returns 

Customers have 30 days after receiving the item to request a return.

Items must be:

Unworn / unused With tags In original packaging With receipt or proof of purchase

Return must be requested first by contacting support@lumrashop.com.

Returns sent without approval will not be accepted.

If approved, you provide:

A return shipping label

Instructions for return

2. Damaged, defective, or wrong items

Customers must inspect items upon delivery.

If the item is:

Damaged

Defective

Incorrect

They must contact you immediately.

You will evaluate and “make it right” (refund applies).

3. Refunds

Refunds are issued after inspection.

Refunds go back to the original payment method.

Processing time:

Up to 10 business days after approval

Customer can contact you if it exceeds 15 business days

4. Exchanges

No direct exchanges.

Customer must:

Return the item

Place a new order separately

5. EU Customers

EU customers have a 14-day cooling-off period

They can return for any reason

Same condition rules apply (unused, tags, packaging)